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Mystery Shopping:
Mystery Shopping: Your customers are key to your success and your most precious asset, so you need to impress them at every opportunity. Our trained shoppers will visit your business and act just like regular customers. The difference is, they are there to assess the entire customer experience at every single customer touch point from start to finish, SOS has a professional team who can help you to do the following at very competitive prices:
What we Do?
- Analyze the customer touch point / service delivery points
- Analyse the pain pints and service objective
- Analyze the market landscape / competition
- Design the Mystery Shopping Program
- Deploy the Mystery Shoppers
- Provide Detailed evaluation reports for your business touch points.
- Assess the same touch points customer experience at the competitors and provide benchmark reports.
- Give recommendations on areas of customer experience improvement.
ANALYZE YOUR BUSINESS
The general formula for analyzing a business is to constantly monitor both internal processes and external variables. Internal processes may vary depending on the type of business but usually include operational and performance issues. External influences can include government regulation, competitors and economic factors. Both internal and external elements can dictate the success of a small business. Most small companies use several key tools to analyze their businesses.
BUSINESS STRATEGIES
A business strategy is an outline of the actions and decisions a company plans to take to reach its business goals and objectives. The strategy defines what the business needs to do to reach its goals, which can help guide the decision-making process for hiring and resource allocation